EXCHANGES, RETURNS AND REFUNDS

Dear valued customers,

Welcome to Elysianabaya, your one-stop online destination for stylish abayas and modest clothing. At Elysianabaya, we are committed to providing you with the best shopping experience by connecting you with top designers from around the world.

We take pride in our role as intermediaries between shoppers and designers, ensuring that the rights of both parties are protected. In case of any issues, we strive to find a fair and satisfactory solution for all.

EXCHANGES
Exchanges are only allowed if the item is defective or not as described, and the item should be returned within 7 days, unworn, unwashed, undamaged, and with the original tags attached.

RETURNS
Returns are only allowed if the item is defective or not as described, and the same conditions apply. Customers are eligible for a refund, which will be made back to their original mode of payment or through an Elysianabaya credit if the payment was made through bank transfer.

Customers are required to notify Elysianabaya of a defective item within 48 hours of receiving the shipment; otherwise, it is deemed that the product was received in good condition.

REFUNDS
Customers would be eligible for a refund, which would be made back to their same credit/debit cards. In the event a payment was done through bank transfer, the refund will be done through an Elysianabaya credit.

Returns and refunds are not applicable for refusing to accept delivery of an order.

Please note that cancellation of orders is only allowed within 1 hour of purchase, and refunds will be made back to the original mode of payment. In case of bank processing charges, the refunded amount will be net of such charges.

Please note that pre-order items are not eligible for refund or return.

If you have any questions or concerns, please don’t hesitate to contact us at info@elysianabaya.com.

Thank you for choosing Elysianabaya.